An Unresolved Google Play Support Case: A Developer's Timeline

Posted on Aug 13th, 2025 · Last Update: Sep 5th, 2025

In July 2024, my Google Play Developer account was terminated due to its association with another account. After a difficult, year-long process of resolving the issues, my developer status was fully reinstated in March 2025. Unfortunately, a cascade of automated system errors on the day of reinstatement left all of my apps in a "Suspended" state, where they have been stuck for over five months, rendering them completely un-updateable. This document provides a clear, evidence-backed timeline of these events in an effort to find a resolution.

Event 1: The Reinstatement

Mar 7, 2025, 2:41 AM UTC+2

My Google Play Developer account is officially reinstated after a successful, year-long appeal.

Email confirming Google Play Developer account reinstatement.

5 hours, 28 minutes passed

Event 2: The Automated Failure

Mar 7, 2025, 8:09 AM UTC+2

Less than 6 hours later, I receive the first of three automated emails. My reinstated account is now "Restricted" due to an "Identity verification" issue.

First email notification of a restricted account due to identity verification.

6 minutes passed

Second email notification of account restriction.

2 hours, 31 minutes passed

Third email notification of account restriction.

46 seconds passed

Event 3: The Immediate Fix

Mar 7, 2025, 10:47 AM UTC+2

The identity issue is suddenly resolved. I receive an email confirming: "Your identity has been verified." This happened less than 3 hours after the problem started.

Email confirming identity has been successfully verified.

5 months, 8 days, 12 hours passed

Event 4: The Lingering Consequence

My developer account was reinstated, but my apps remain "Suspended". I received no email regarding the grounds for the suspensions.

Screenshot of the Google Play Console showing all apps as 'Suspended'.

The support team responded to my concerns with following message:

So they just instructed me on how to click the "Appeal" button.

After appealing the app suspension

What is the support even talking about? My account isn't terminated.

The account support team tells me to appeal my apps individually, and when I do just that (appeal the suspension of my apps one-by-one), the app support team tells me I should appeal my account termination (with the previous account support team).

They are sending me back and forth.

As of September 2025, all of my apps remain inaccessible, likely due to a support/system error that occurred on March 7th. This is despite the fact that my developer account itself is accessible and my identity has been verified (even though I received the confirmation e-mail suspiciously just 46 seconds after the last "Restricted developer account" e-mail).

The standard support channels have acknowledged the issue but have been unable to resolve it, only sending me back and forth with different support teams. This case appears to require a manual correction that front-line support cannot perform. My objective is simple: to have the "Suspended" status lifted from my apps so that I may resume development, provide my users with updates and new features, and make them available to users once more.

Ticket numbers:

[7-9207000036617] - Account appeal
- Account ID: 9207242345938965257
- Accepted and reinstated
[7-1945000038296] - Individual app appeal (cx.oli.flagcreator)
- Not helpful
- Sending me in loop stating it's an account verification issue
[7-0089000038753] - Individual app appeal (cx.oli.physlink)
- Not helpful
- Sending me in loop stating it's an account verification issue
[4-1721000039077] - Consolidated appeal of the suspensions
- Not helpful
- Stating I should appeal my apps individually
  - Which I did ([7-1945000038296] and [7-0089000038753])
    - Which is sending me in a loop stating it's an account verification issue.

Photo of Oliver Petrovič — Oliver Petrovič

Android developer, creator of Flag Creator, founder of hereditic and Premedis. Currently studying Molecular Biology and Biochemistry at Charles University in Prague.